Privacy Policy

Print Your Trip (“we,” “us,” “our”) provides a service that allows users to upload photos, write a message, enter a mailing address, and have a personalized postcard printed and mailed. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services. By using Print Your Trip, you agree to the practices described in this Policy.

When you create an account, place an order, upload a photo, or interact with the website, we collect personal information that allows us to operate and improve our service. This includes your email address, payment-related information (processed by secure third-party payment providers), photos you upload, message content, mailing addresses, and general account details. When you send a postcard, we also collect the recipient’s name and mailing address to complete the printing and delivery process. All images, messages, and address information are transmitted securely.

We also collect information automatically from your device when you visit the site, such as IP address, browser type, device type, pages visited, and timestamps. Cookies and similar technologies help us understand usage patterns, maintain security, and improve website performance. If any of this data is considered personal information under applicable law, we handle it as such.

We use your information to operate the Print Your Trip service, fulfill your postcard order, process your payment, support your account, and communicate with you. We may also use your information to send you updates about new features or product improvements; you may opt out at any time. To improve our service, troubleshoot issues, and enhance the customer experience, we may use aggregated or de-identified data for analytics and internal research. Photos you upload may also be retained in de-identified form and used to train internal AI models that help improve features such as layout analysis, quality checks, and automated enhancements. These AI models are used solely to improve Print Your Trip and are never trained on identifiable customer data.

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including completing postcard orders, supporting future customer inquiries, improving service performance, conducting internal research, and meeting legal requirements. Photos and message data may be stored for a period after printing to ensure print accuracy, allow customer support to resolve issues, maintain quality, and support AI-related improvements. You may request deletion of your information at any time by contacting support@printyourtrip.com, and we will process your request promptly.

We share your information only with trusted service providers who help us operate Print Your Trip, including printing and mailing partners, payment processors, and cloud hosting platforms. These partners receive only the information necessary to perform their functions and must handle it securely. We do not sell your data, and we do not use your recipients’ addresses for marketing or unrelated communication. In limited cases, we may disclose information if required by law or necessary to protect our rights or users, or in connection with a merger or acquisition.

We take commercially reasonable measures to secure your data, including encryption, secured servers, controlled access, and industry-standard protective practices. While no online system can be guaranteed completely secure, we work to safeguard your information against unauthorized access, loss, misuse, or alteration.

Print Your Trip is not intended for children under 13, and we do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us for prompt deletion. If you access Print Your Trip from outside the United States, you understand that your information may be transferred and processed in the United States under U.S. privacy laws.

If you have questions about this Policy or wish to access, correct, or delete your information, please contact us at support@printyourtrip.com. We may update this Privacy Policy from time to time, and any changes will be posted on our website with the updated effective date.